What is difference between Hilashes and other magnetic lashes?
HiLashes have superior micro magnetic technology and impressive, one-of-a-kind packaging. The lashes are waterproof, party-proof and sweatproof, and are definitely not your ordinary magnetic eyelashes. Each set of lashes comes with HiLashes custom-designed, sleek applicator for precision control in application. This applicator is specifically designed for quick and easy application, hassle-free with no more finger application giving you gorgeous lashes in seconds.
In addition to this, our products are vegan, cruelty-free and environmentally friendly!. HiLashes also has the ability to be trimmed to fit your unique eye shape meaning that you are getting the perfect fit to suit YOU!
The HiLashes 2.0 has been created with all of this in mind as we want you to have the best experience possible, and make your everyday routine even easier! :)
Last updated: July 15, 2019 23:54
Are they Comfortable?
HiLashes are designed with a flexible, lightweight band and human hairs to mimic your natural lashes so they feel exactly like your real lashes!
Last updated: July 15, 2019 23:49
How do I remove them?
They are as simple to remove as they are to apply! Simply slide the magnets to separate and remove them.
Last updated: July 15, 2019 23:49
How often do I need to clean them? How do I care for HiLashes?
If used daily, then we recommend cleaning your HiLashes weekly with our cleanser that has been specifically formulated to care for your lashes and maintain them. HiLashes cleanser will be available for purchase after the campaign.
As HiLashes are reusable, we have created a unique case for you to put them inside after use to keep them safe and organised.
Last updated: July 15, 2019 23:49
Where can I wear Hilashes?
You can wear HiLashes anywhere, and we have styles to suit every occasion! Our Day Out lashes are perfect for everyday wear and are even less hassle than applying mascara. The Subtle Glam lashes are a great option if you’re wanting that slightly more dramatic effect during your day to day or a nice dinner date! Our Night Out lashes are your must-have full glam lashes! They will add that extra kick to any outfit and makeup look.
Last updated: July 15, 2019 23:49
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.